第一步：准备理赔报案材料

1.与投保时一致的身份证件
2.被保人本人银行卡
3.门/急诊病例/手册
4.医疗费用发票原件
5.费用明细清单
6.意外事故证明
7.重大疾病诊断证明

第二步：理赔报案申请

1.在线填写理赔申请信息及账户信息
2.上传理赔材料图片

第三步：理赔审核

标准件（指符合保险责任且无需进行调查的中文案件），我们会在资料完整之日起5个工作日内结案。
对于非标准件，我们将严格根据保险法规定，在资料完整之日起60天内结案。通常情况下，我们将在资料完整之日起30天内结案。

第四步：理赔给付

在理赔账户无误情况下，赔款金额一万以下结案后三天内到账，赔款金额一万以上的我司收到发票原件、医保结算单原件资料后三天内到账。

确定
立即下载APP进行理赔
1Qualifying criteria
Only claim reimbursement applications for outpatient and emergency treatment costs may be submitted via the app. A single claim amount should not exceed RMB 2 000 and the annual total claim amount should not exceed RMB 8000.
2Prepare required documents

1. ID certificate or passport used to apply for the policy

2. Bank account details to which the reimbursement should be paid

3. Outpatient or emergency medical records

4. Original invoices for medical expenses

5. Itemized list of expenses

6. Accident certificates (Traffic Accident Liability Identification Report provided by the traffic authority; Relevant company accident report for industrial accidents.)

3Application

1. Complete the claim application and account information sections in the app

2. Upload images of the required documents

3. Mail the claim documents to to the selected branch within 60 days

4Assessment
Your claim will be assessed and feedback will be provided to you within two working days
5Reimbursement
It will take two working days from the time the claim has been submitted until the reimbursement has been paid into the selected bank account.
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